Today we're officially bringing Response Clarification out of beta! This feature allows you to ask a multiple choice or open-ended follow up question based on your customers' response. For example, if they choose influencer, follow up with which one?.
For more information, view our documentation.
Response Clarification is on our $60 a month plan. To access the feature, click your account page and upgrade!
Today we're starting to roll out new UI enhancements. You'll see the update on your analytics dashboard. Additional improvements to follow!
🏎 Your analytics query is now faster! We rewrote the query that pulls your data into your analytics dashboard. We'll be rolling out more updates in Q1 to speed this up even more.
We now capture landing page data allowing you to compare survey response data to which page the user landed on during their purchase session. This is useful when analyzing podcast advertising performance and other hard to measure media formats.
We're working on capturing data on all orders so you can see the delta between orders with responses and those without.
Excited to rollout the beta of what we're referring to as Response Clarification. This feature allows you to ask a follow up question after your initial question. Follow up questions can be in the form of multiple choice or open-ended.
If you're interested in using this beta feature, let me know in the chat or at [email protected] This feature is going on our $60/month Pro plan.
You can now embed your Enquire post-purchase survey on your Carthook order confirmation page. Simply head over to your integrations and enable.
Carthook is a tool that allows you to optimize your checkout flow and add sell-ups post-purchase. If you're looking to notably increase your conversion rate or AOV, I'd suggest you check it out: carthook.com
We've vastly improved Enquire's export capabilities, most notably giving you the ability to export by date range (a feature many of you have asked for).
We also created a simple selector allowing you to export only the columns you need.
For customers using our Recharge integration, you can now sort the responses page by source to show survey responses from customers who are subscribing vs. making a one-time purchase. We also cleaned up the UI of the filters.
The most requested integration is now live! 🎉 🥳
You can now push survey responses to Klaviyo allowing for improved email segmentation and analysis. To integrate simply click the integrations tab in your Enquire account. To note, the Klaviyo integration is only available on the Enhanced and Pro plans.
Similar to an update we launched over the summer allowing customers to tag orders with Enquire survey responses, you can now tag customers with responses.
An example use-case here, is that you can export your customer data and pivot on Enquire response and customer total spend to see highest LTV per survey response.
